We are entering phase 3 of digitalization. This is a world of automation, bots and Artificial Intelligence. The benefits to customers will be HUGE. Customers will enjoy a world of faster than real-time customer service. A world with hyper-personalized offerings. And a world with the most seamless user interfaces ever.
In his latest book and keynote, Steven van Belleghem helps companies to achieve these customer benefits in this new digital phase. He discusses four investment axis to achieve the perfect customer experience. Customer the day after tomorrow is a breathtaking story of how the latest technologies can help to win the heart and business of your customers. It shows you how you can leverage data to improve experiences. It discusses the latest new customer interfaces. It contains strategies for companies to fight the digital commodity magnet. And finally, it shows you how you can augment the intelligence levels of employees. This is the journey Steven also will take you on during his webinar, Thursday November 23th. Don't miss it!
Steven is a thought leader on the transformation of customer relationships and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high speed digital world. Want to know more? Have a look at his website: http://stevenvanbelleghem.com/ or watch the book trailer (click here).